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Updated April 21st, 2021 by Geologie

I am a front-line worker, but I couldn’t verify through ID.me. What do I do next?

If you’re a medical professional who wasn’t able to verify (because your place of work wasn’t listed, you don’t have an NPI number, or for any other reason), please contact the ID.me Support team for the quickest response by submitting a request here....

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Updated December 30th, 2020 by Geologie

What Your Face Can Expect in the First 3 Weeks

Most of you are trying real, quality skincare for the first time, so many of the instructions and the results are going to be new to you. It’s kind of like being asked to understand hieroglyphics – and maybe there’s something to that: skincare for men goes back 6,000 years to the Egyptians, who used scented oils and ointments to soften and protect t...

4 min reading time
Updated December 10th, 2020 by Geologie

I already have a skincare regimen. Is Geologie for me?

Our product mission is to make the very best skincare products on the market – at any price and for anyone. Give us a try and compare it to what you’re currently using. Then let us know what you think. As someone who’s already well versed in skincare, your opinion is incredibly important to us and we want to hear it. We think you’ll be impressed. ...

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Updated December 30th, 2020 by Geologie

Easing into Retinol

It’s theorized that Retinol helps to promote the growth rate of healthy cells, thus making desquamation (the shedding of dead skin cells) more effective. Remember, as new skin cells grow and push towards the surface of the skin, dead skin cells are shed from the top layer. With healthy cells growing at a faster rate and old skin cells shed in an equ...

1 min reading time
Updated September 1st, 2021 by Geologie

Mexico

Yes, we ship to Mexico! This is what you need to know. Deliveries to Mexico are handled by either Correos de Mexico or FedEx, and usually deliver within 7-14 business days from ship date (business days do not include weekends and holidays, and some delays may apply due to the effects of COVID). All duties and taxes are charged at the time of purchas...

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Updated December 10th, 2020 by Geologie

May I choose to continue my subscription with just the products that I prefer?

Yep, certainly. Our 30-day sets only come in complete sets so you can enjoy the full experience first and so that we can ensure that your personalized products are working perfectly for you. After that you can choose the combination of products that are right for you....

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Updated December 2nd, 2020 by Geologie

Geologie Glossary

This is a auto-generated Article of all your definitions within the glossary. Glossary This is a auto-generated Article of all your definitions within the glossary. All D diagnostic The survey we designed which helps us formulate the perfect regimen for you....

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Updated September 1st, 2021 by Geologie

After my trial has ended, how much do the full sets cost?

A complete listing of the full set prices are below. Our no-hassle subscriptions are easy to manage and you can pause, cancel or skip an order anytime. 90-Day Complete Set: $135 Includes two tubes of Face Wash, one Day Cream, one Night Cream and one Eye Cream 90-Day AM + PM Regimens: $105 Includes two tubes of Face Wash, one Day Cream, one Night Cre...

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Updated December 29th, 2020 by Geologie

These four products do all you need, and then some

First things first, why do you need all four products? Isn’t a cleanser sufficient? Not really, no. Cleansers help remove excess surface oils and aid your skin in desquamation (i.e. the shedding of dead skin cells). Even gentle cleansers, however, may remove too much of your healthy sebum (a mix of oils and amino acids that act like cement between y...

1 min reading time
Updated April 21st, 2021 by Geologie

How is eligibility confirmed?

Eligibility verification is completed through ID.me. Click “CLAIM YOUR DISCOUNT” and complete the necessary steps to submit your verification to ID.me. Once submitted, it can take a few minutes up to a few hours to receive your ID.me verification....

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Updated December 29th, 2020 by Geologie

Clean vs. All-Natural

The skincare industry is often guilty of what’s come to be known as “greenwashing,” marketing a product with a clever combination of language and graphics that implies a product is more natural or eco-friendly than it actually is. The worst offenders are often in the “clean” and “all-natural” space. But what do these terms actually mean? What’s the ...

1 min reading time
Updated December 29th, 2020 by Geologie

Niacinamide

What is Niacinamide? Niacinamide (sometimes referred to as Nicotinamide) is a Vitamin B3 derivative. You may notice that it’s listed low in Geologie’s formulas; it may be present at only a small level, but it packs a real punch. In fact, this small but mighty molecule is key to healthy skin. Bear with us a bit as we dive into Niacinamide’s essential...

1 min reading time
Updated December 29th, 2020 by Geologie

Reduce Wrinkles on the Night Shift

Ever been cruising at 75 MPH on a highway late at night and suddenly found yourself stuck in a traffic jam? It’s a mystery until 20 minutes later your car crawls by a road construction crew, three lanes diverted to two. It’s so irritating you need to curb your road rage!   But it really comes down to this: that late night construction is sorta like ...

2 min reading time
Updated April 21st, 2021 by Geologie

I haven’t received my code. What do I do next?

Refresh the checkout page and re-click the ID.me verification. If the code is not automatically applied, please copy and paste the supplied code into the discounts field. If you have verified and not received a code, please email help@geologie.com or start a chat from the icon at the bottom right of your screen for support....

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Updated December 30th, 2020 by Geologie

Niacinamide the Anti-Aging Powerhouse

There are several cosmetic claims attached to function of Niacinamide. Some claim anti-inflammatory properties that help mitigate acne and excessive oiliness. Others claim anti-aging properties via the molecule’s role in glucose metabolism and protein synthesis promotion. Still others point to a skin whitening or evening effect, on the basis of Niac...

1 min reading time
Updated December 10th, 2020 by Geologie

Do you offer fragrance-free products

Yes. In fact, ALL of our products for customers who profile with any kind of sensitive skin are fragrance-free and most of our other products are fragrance-free too. In our products that do feature a fragrance, we only use all-natural, 100% organic essential oils that we’ve sourced from Northern California....

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Updated April 21st, 2021 by Geologie

What happens to my personal documentation after I am verified through ID.me?

Your information is passed along by ID.me so we can confirm your eligibility, but Geologie does not take possession of any personal documentation....

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Updated December 30th, 2020 by Geologie

Activated Charcoal: Effective or Hype?

We think it’s a bit counter-intuitive to include in a one-use rinse-off product an ingredient whose efficacy is time-dependent. Activated Charcoal is one of those ingredients. We think its use in cleansers is just a tad bit silly. Here’s why. Activated by structure, not by reactivity Activated Charcoal is not made “active” by its chemical nature or ...

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Updated December 30th, 2020 by Geologie

What "Anti-Aging" Really Means

“Anti-aging” skincare products don't alter DNA, reverse aging, or replace skin. Those that are effective simply help stall the natural processes associated with loss of skin tone and elasticity. More accurately, anti-aging is about minimizing the appearance of skin attributes associated with aging skin, not in altogether stopping or reversing aging....

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Updated September 1st, 2021 by Geologie

How do I change my next subscription delivery date?

1. Go to your   Geologie Account   2. Select Make Changes   3. Select Change Next Order Date and click Update 4. Choose the date you'd like your next shipment on and click Update That's it!...

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Updated April 21st, 2021 by Geologie

Can I combine my Heroes code with another offer, promotion, or promotional gift card?

No, Heroes gift cards are promotional and cannot be combined with other offers, promotions, or promotional gift cards....

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Updated December 29th, 2020 by Geologie

Shea Butter and Coconut Oil & Alkanes

Shea Butter and Coconut derivatives seem to have become a staple in the skincare industry, the bread and literal butter of the all-natural trend. We looked to these ingredients not for their trendiness, but because they, well, work really well. Alone and in concert, Shea Butter and Coconut Oil & Alkanes provide great texture, adding to the Vital...

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Updated April 21st, 2021 by Geologie

Can I share my gift card code with non-eligible friends?

No, this offer is only available to eligible healthcare workers, first responders, and military members, and the associated gift card code is non-transferable. Geologie reserves the right to revoke access from anyone abusing the terms of usage....

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Updated September 9th, 2021 by Geologie

Do you offer any kind of discount for military personnel or healthcare providers?

Yes, we offer a 30% off lifetime discount for all verified U.S. Military, First Responders, and Healthcare workers. We utilize the ID.me verification system to confirm applicable credentials. Once verified, you should receive a unique discount code to apply to your account, which will kick in automatically on all future orders with us. Click here fo...

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Updated December 30th, 2020 by Geologie

Benefits of Retinol

While the exact mechanism remains to be clarified and verified, it is generally understood that topical vitamins and antioxidants like Retinol promote the faster growth rate of healthy skin cells while preventing dead skin cells from clogging pores. All told, Retinol helps reduce visible signs of aging by decreasing the incidence of outbreaks and pr...

1 min reading time
Updated December 29th, 2020 by Geologie

Vitamins and their many forms

"What exactly are vitamins? What are their “derivatives”? And why are they in skincare products? How can you tell if vitamins are doing anything worthwhile in products? Oh boy, lots of questions. But glad you asked. Here’s a quick-n-dirty guide on how to skim an ingredient list for vitamins, and how to determine what, if any, role vitamins play in y...

2 min reading time
Updated December 29th, 2020 by Geologie

Adjusting to a New Regimen

Skincare routines are often built proactively: you notice something you’d like to change, then attempt to find a product that claims to help. Whether or not that product is eventually effective against the skin condition, you should expect some evidence of a transition period, for better or for worse. Why the transition period? Even those with the t...

3 min reading time
Updated December 10th, 2020 by Geologie

I'm really not too familiar with skincare. Is Geologie for me?

100%. We’ve all had a different discovery moment in skincare and we want Geologie to be that for you. We’ve built the Geologie experience to be simple, easy, satisfying and, above all else, effective. It works and it should be the only thing you need to step into the game....

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Updated December 29th, 2020 by Geologie

Coconut Alkanes

As part of a cohesive Geologie regimen featuring silky emollients and gentle surfactants, we chose to formulate with Coconut Alkanes. But what are they? And what are emollients? Formulators enjoy the luxury of options when it comes to emollients; there are at least as many emollients out there as there are plant and seed oils. In fact, any oil of ve...

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Updated September 1st, 2021 by Geologie

Middle East

Yes, we ship to the Middle East! This is what you need to know. All deliveries to Middle East are handled by the local post authority in each country and usually deliver within 7-14 business days after shipment (business days do not include weekends and holidays, and some delays may apply due to the effects of COVID). All duties and taxes are charge...

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Updated December 30th, 2020 by Geologie

Why You Need Two Face Creams

Both the  Vital Morning Face Cream  and  Repairing Night Cream  may be “creams,” but they are two distinctly different products. We think of the Vital Morning Face Cream as a protectant, and the Repairing Night Cream as a restorative. One could not as effectively do they work of the other, or vice versa. That’s why you need both. The Vital Morning F...

1 min reading time
Updated September 1st, 2021 by Geologie

How do I change what's included in my subscription?

1. Go to your   Geologie Account   2. Scroll down to the product carousel, find the regimen variation you're looking for and select Update Subscription That's it!...

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Updated December 29th, 2020 by Geologie

Sodium Hyaluronate

TL;DR Sodium Hyaluronate works as a warrior against the visible signs of aging by keeping water on top of your skin. A long sugar chain capable of forming breathable, water-rich films, Sodium Hyaluronate both slows the evaporation of water from your skin's barrier and make stores of hydration available, should your skin prove thirsty. You can think ...

2 min reading time
Updated April 21st, 2021 by Geologie

ID.me is asking for my Social Security number; do I have to provide it?

In order to be verified through ID.me and receive a Heroes discount code, you may be required to provide sensitive pieces of information like your Social Security number. Geologie does not receive your Social Security number or any other sensitive pieces of information; these are strictly used by ID.me for verification and fraud prevention purposes....

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Updated December 10th, 2020 by Geologie

Are your products ever tested on animals?

Absolutely not. ...

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Updated December 29th, 2020 by Geologie

Avoid the mix-and-match of building your own regimen

Starting a skincare regimen is hard. Trying to pick the right cleanser alone is enough to flare up that stress-prone acne, or darken those baggy eyes with sleepless nights of worry. How are you expected to pick the right cleanser and a moisturizer? And then an eye cream? Forget it. We know you have better things to do with your time, so we’ve picked...

1 min reading time
Updated December 29th, 2020 by Geologie

"All-Natural" Skincare Products Explained

“All-natural” skincare ingredients may not be as green and clean as their label implies. Sometimes, creating the safest and highest performing skincare products requires using a healthy mix of synthetics and naturals. Shocking, we know. But bear with us as we break it down. Some of the ingredients essential to the performance and function of a produ...

1 min reading time
Updated December 29th, 2020 by Geologie

Aloe Leaf Juice

Aloe Leaf Juice is the first ingredient in both our Everyday Face Wash and Vital Morning Cream. This is in place of water, the first (and therefore at the highest level) ingredient in most comparable skincare products. Think of the juice as super-charged water, adding more to the formulas so that they can work harder for your skin. Why did we choose...

1 min reading time
Updated September 1st, 2021 by Geologie

How do I add promotional codes to my subscription?

1. Go to your   Geologie Account   2. Select Make Changes  3. Select Apply Promotional Code, enter your promo code and select Update That's it!...

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Updated December 29th, 2020 by Geologie

How to Read Ingredients

When you're ready to get serious about your skin and what you're putting into it, you'll need to step up to some 201-level chemistry skills. First class: reading an ingredient list. This is critical to understand what you're buying and how your Geologie regimen stacks up against it.  Fear not! Ingredient lists aren’t as intimidating as they first ap...

2 min reading time
Updated September 16th, 2021 by Geologie

When do you make it clear that I'm subscribed?

Subscriptions are about convenience and we only want you to get what you want, when you want it. So before and during your trial here are the moments where we make subscription clear: Before you take the diagnostic, on the page that says "How Geologie Works." During checkout, before you finalize your purchase. In the order confirmation email for you...

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Updated September 1st, 2021 by Geologie

How can I re-activate my subscription and apply a discount code?

1. Go to your   Geologie account   2. Click to Re-activate 3. Select Make Changes, then Apply Promotional Code and Update That's it!...

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Updated September 1st, 2021 by Geologie

How do I change my subscription delivery frequency?

1. Go to your   Geologie Account   2. Select Make Changes 3. Select the delivery schedule that works best for you and click Update That's it!...

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Updated September 1st, 2021 by Geologie

Latin America

Yes, we ship to Latin America! This is what you need to know. All deliveries to Latin America are handled by the local post authority in each country and usually deliver within 7-17 business days from ship date (business days do not include weekends and holidays, and some delays may apply due to the effects of COVID). All duties and taxes are charge...

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Updated December 29th, 2020 by Geologie

Compatible Essential Oils

Throughout the Geologie regimen, essential oil combinations contribute to anti-inflammatory, anti-bacterial, and light-weight emollient properties. No fussy fragrances here, these oils do real work.  Our essential oils are curated for their topical benefits, and are compatible across the entire regimen. Any and all oils are theoretically miscible wi...

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Updated December 10th, 2020 by Geologie

Do you use parabens, phthalates, sulphates or other controversial ingredients in your formulations?

Absolutely not. There’s no need. Our formulations feature only time-tested, proven active ingredients in clean, simple bases and our ingredient lists are some of the very shortest in the industry. Everything you need and nothing you don’t....

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Updated December 29th, 2020 by Geologie

Products gentle enough to use everyday

We don’t just make formulas that mostly work, that just smell nice, or that just look great on your shelf. At Geologie, we match your skin’s needs with a skincare regimen effective against anything life throws at you or your skin, safe for use everyday. (Ok, they also smell great and look nice on your shelf, too.) Uncompromising & gentle product...

1 min reading time
Updated September 1st, 2021 by Geologie

The Rest of Europe

Yes, we ship to the rest of Europe too! This is what you need to know. All deliveries are handled by the local post authority in each country and usually deliver within 10-18 business days of being shipped (business days do not include weekends and holidays, and some delays may apply due to the effects of COVID). All duties and taxes are charged at ...

0 min reading time
Updated December 10th, 2020 by Geologie

I'd love one cleanser for my shower and another for my sink - is that possible?

Yep. It’s how guys work. So all of our trial sets and most of our full-size sets come with two cleansers: one for the shower and another for the sink, for complete care, day and night....

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Updated December 10th, 2020 by Geologie

How will I know that I received the right products for me?

Try them out! Each of the products you receive and the combination of those products together has been calibrated based on your answers to our diagnostic. We’ve done the hard work to ensure that you don’t have to wade through a sea to find the right fit for you. If you’re not sure that the products are the right ones for you or are experiencing any ...

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Updated September 1st, 2021 by Geologie

Asia

Yes, we ship to Asia! This is what you need to know. All deliveries to Asia are handled by the local post authority in each country and usually deliver within 7-14 business days from ship date (business days do not include weekends and holidays, and some delays may apply due to the effects of COVID). All duties and taxes are charged at the time of p...

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Updated May 24th, 2021 by Geologie

Duties Unpaid

This is what you need to know when your order is shipping to a country where duties are not included at checkout. All deliveries are handled by the local post authority in each country and usually deliver within 7-14 business days (business days do not include weekends and holidays). In these countries, listed below, all duties and taxes cannot be c...

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Updated December 10th, 2020 by Geologie

Can I purchase individual products withOUT subscription?

Yes! Just login to your account and click "Shop My Products" to buy individual full-sized bottles or travel sets. The prices for each product in your regimen are as follows: Everyday Face Wash (2 Bottles): $25 USD Vital Morning Face Cream: $55 Repairing Night Cream: $65 USD Nourishing Eye Cream: $45 USD Travel Set: $45 USD...

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Updated December 30th, 2020 by Geologie

Truth in Peptides

Peptides: a fancy-sounding ingredient with a mundane (but no less important!) role. Other brands add peptides to the bottom of their ingredient lists, but claim it as a star-player. Often added to the deception is a higher sticker price. We're not into that. We'll tell you exactly what an ingredient is doing in a formula, and why we choose to includ...

1 min reading time
Updated December 29th, 2020 by Geologie

Why we don't use jars

The function and stability of a formula is as much dependent on its packaging as it is on the ingredients contained. Packaging can dictate how a product is used, how much is used at once, and even how often it’s used. If a package is designed correctly, its use is unnoticeable, or at least undistinguishable, from the use of the product itself. Point...

1 min reading time
Updated December 29th, 2020 by Geologie

Caring for the skin underneath your scruff

Even bushy beards aren’t cover enough to hide from a skincare regimen. Your cheek and chin skin needs grooming too! The state of your beard (coarseness, follicle size, length, etc.) plays into your cheek and chin skin health. Beard hair may act either as a skin protectant or irritant, physically blocking the access to skin by environmental contamina...

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Updated December 30th, 2020 by Geologie

Hydrate Your Skin With Hyaluronic Acid

Hyaluronate is a dream humectant because of its ability to sit on the skin's surface and keep water from evaporating over the course of the day. If you remove Hyaluronate from your skin immediately, you totally negate its effectiveness. Well, not totally. At most, Hyaluronate acts as an expensive thickener when used in a cleanser, as not as the drea...

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Updated April 21st, 2021 by Geologie

Who is eligible for a Heroes discount?

Verified medical professionals, nurses, hospital employees, first responders, and military service members qualify for Heroes discounts. For a complete list of qualifying job titles within each of these categories, please   click here....

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Updated December 10th, 2020 by Geologie

Are your products all natural?

Our products are produced in a cGMP compliant manufacturing facility certified by the FDA to produce Cosmetics, Health & Beauty Care, OTC and Natural Products. Our primary focus is on efficacy, we believe less is more, and when it comes to ingredients we use all natural whenever we can. ...

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Updated September 1st, 2021 by Geologie

Canada

Yes, we ship to Canada! This is what you need to know. Deliveries to Canada are handled primarily by Canada Post and usually deliver within 7-14 business days (business days do not include weekends and holidays, and some delays may apply due to the ongoing effects of COVID). Please note that our pricing is listed on-site in USD. We do NOT offer retu...

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Updated December 29th, 2020 by Geologie

Retinol

What is Retinol? Retinol is one of several Vitamin A derivatives commonly used in skincare. Several isomers (simply, versions) of Retinol exist, each with a different chemical property inherent in its physical structure. Fun fact! The isomerization (change of chemical geometry) of the 11-cis Vitamin A chromophore to all-trans is essential to vision....

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Updated December 10th, 2020 by Geologie

What if I experience some form of irritation after using your products?

First, stop using them immediately and then get in touch with us immediately via help@geologie.com. Some irritation is completely natural and can occur while your skin acclimates to the powerful active ingredients in our products–and it’s also possible that you’ll respond better to a different Geologie regimen that’s a better fit for you. So we want...

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Updated December 30th, 2020 by Geologie

What is Kojic Acid?

What is Kojic Acid? Kojic acid (5-hydroxy-2-hydroxymethyl-4-pyrone for the nerds out there) is lauded in K Beauty as an anti-aging whitener and skin tone evener, capable of keeping the face skin smooth and alabaster. We love the proven utility of K Beauty ingredients, but aren't fans of their multi-step regimens. So we took the most effective ingred...

1 min reading time
Updated December 29th, 2020 by Geologie

Valid Claims and Over-Promises

What does "smoother skin" mean? "Pore-tightening"? "Wrinkle-reduction"? Are there any scientific metrics by which these marketing claims are measured? The short answer: yes, there are measurable biophysical effects to the use of certain skincare ingredients and products. The trouble is, most skincare products don’t have the scientific proof that the...

1 min reading time
Updated September 1st, 2021 by Geologie

Everywhere Else

Living some place more remote? Good for you. We'd love to join you. Here's what you need to know. All duties and taxes are charged at the time of purchase. You'll see these costs broken down clearly at checkout. Please note that our pricing is listed on-site in USD. We do NOT offer returns or refunds on any products that have already shipped out. Go...

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Updated April 28th, 2021 by Geologie

Accessibility Statement

General Access to any company’s website can be challenging for persons having certain disabilities. A person’s disability is often unique. What may work well for one person, may cause difficulties for another person. Our company has made efforts to accommodate as many of our customers and potential customers as is reasonable given our size, resource...

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Updated April 21st, 2021 by Geologie

Can I use the Heroes gift card code more than once?

Yes, your Heroes code can be used for all your future purchases....

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Updated March 9th, 2021 by Geologie

Do you offer free shipping?

We do! Shipping is free on all orders $55 & over within the US....

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Updated December 29th, 2020 by Geologie

Products compatible with each other's pH, and yours

Across all Geologie products we use ingredients that are as compatible with each other as they are with your skin's natural chemistry. We did this for two main reasons: (1) so that you can avoid the irritation often caused by using a mix-and-match of random products, and (2) so that the products are pH-balanced and gentle enough to use everyday. Inc...

4 min reading time
Updated December 29th, 2020 by Geologie

Vegan vs. Cruelty-Free

The sad truth: the popular marketing claims of "cruelty-free" and “vegan” do NOT guarantee the total avoidance of animal testing or the absence of animal by-products. With loose regulation surrounding both claims, they’re easy enough to legally circumvent. Here’s what these claims mean between the lines: Cruelty-Free The claim “cruelty-free” does no...

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Updated May 24th, 2021 by Geologie

Australia

Yes, we ship to Australia! This is what you need to know. Deliveries to Australia are primarily handled by Australian Post and usually deliver within 7-14 business days (business days do not include weekends and holidays, and some delays may apply due to the effects of COVID). All duties and taxes are usually charged at the time of purchase, but you...

0 min reading time
Updated September 1st, 2021 by Geologie

Western Europe

Yes, we ship to Western Europe! This is what you need to know. All deliveries to Western Europe are handled by a variety of couriers and local post authorities (depending on country and region), and usually deliver within 7-14 business days of being shipped (business days do not include weekends and holidays, and some delays may apply due to the eff...

0 min reading time
Updated September 1st, 2021 by Geologie

The United Kingdom

Yes, we ship to The United Kingdom! This is what you need to know. Deliveries to The United Kingdom are primarily handled by Hermes and usually deliver within 7-14 business days once shipped (business days do not include weekends and holidays, and some delays may apply due to the effects of COVID). All duties and taxes are charged at the time of pur...

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Updated December 10th, 2020 by Geologie

I lost the instructions that came with my set - what do I do?

Contact us and we’ll email them to you. Your regimen is specific to you and we want to make sure you have exactly the right instructions....

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Updated December 10th, 2020 by Geologie

May I discontinue after my 30-day trial purchase?

Yes, of course. You can discontinue at any time. Feel free to log-in to your account to delay your next delivery or cancel your subscription. Or just send us a note and we'll take care of it for you. No hassles....

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