Payment & Subscriptions
How do I change my next order date or subscription delivery frequency?
Do you offer any kind of discount for military personnel or healthcare providers?
May I choose to continue my subscription with just the products that I prefer?
How do I change what's included in my subscription?
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After my trial has ended, how much do the full sets cost?
I'd love one cleanser for my shower and another for my sink - is that possible?
How do I add promotional codes to my subscription?
Can I purchase individual products withOUT subscription?
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How do I cancel my subscription?
Shipping & Returns
Return & Refund Policy
International
USA
How long do orders typically take to deliver once in transit?
Can I cancel an order after it processes?
Do you offer free shipping?
How long do orders typically take to process before shipping?
Products & Instructions
What fragrances do you use in your products?
Are your products ever tested on animals?
Do you use parabens, phthalates, sulphates or other controversial ingredients in your formulations?
What is Kojic Acid?
Are your products all natural?
Why do I get the same four products every time I take the diagnostic?
Do you offer an SPF option higher than 15?
What if I experience some form of irritation after using your products?
What Your Face Can Expect in the First 3 Weeks
How will I know that I received the right products for me?
I lost the instructions that came with my set - what do I do?
How do I refill my body wash bottle?
Easing into Retinol
What does natural really mean?
Skincare 101
These four products do all you need, and then some
Why we don't use jars
Caring for the skin underneath your scruff
"All-Natural" Skincare Products Explained
Hydrate Your Skin With Hyaluronic Acid
Aloe Leaf Juice
Coconut Alkanes
How to Read Ingredients
Why You Need Two Face Creams
Reduce Wrinkles on the Night Shift
Niacinamide
Activated Charcoal: Effective or Hype?
Compatible Essential Oils
Vitamins and their many forms
Vegan vs. Cruelty-Free
Shea Butter and Coconut Oil & Alkanes
Niacinamide the Anti-Aging Powerhouse
Retinol
Adjusting to a New Regimen
Products gentle enough to use everyday
Products compatible with each other's pH, and yours
Truth in Peptides
Sodium Hyaluronate
Clean vs. All-Natural
What "Anti-Aging" Really Means
Valid Claims and Over-Promises
Avoid the mix-and-match of building your own regimen
Benefits of Retinol
Specialized Discounts
Can I use the Heroes discount code more than once?
Can I share my discount code with non-eligible friends?
What happens to my personal documentation after I am verified through ID.me?
Can I combine my Heroes code with another offer, promotion, or promotional gift card?
I am a front-line worker, but I couldn’t verify through ID.me. What do I do next?
How is eligibility confirmed?
I haven’t received my code. What do I do next?
ID.me is asking for my Social Security number; do I have to provide it?
Who is eligible for a Heroes discount?
General
- All Categories
- Skincare 101
- Truth in Peptides
Truth in Peptides
Peptides: a fancy-sounding ingredient with a mundane (but no less important!) role. Other brands add peptides to the bottom of their ingredient lists, but claim it as a star-player. Often added to the deception is a higher sticker price. We're not into that. We'll tell you exactly what an ingredient is doing in a formula, and why we choose to include it. Above theatrics, we value quality and honesty.
When our Nourishing Eye Cream is applied, Acetyl Hexapeptide-8 (Argireline) works to inhibit the reactions that cause small muscles to move and contract, a contributing factor to the formation of saggy under eye bags. Clinical evidence suggests Argireline inhibits the release of Acetylcholine, the same neurotransmitter against which Botox is effective.
But, peptides are like vitamins in that their utility depends as much on the rest of the formula as it does on its innate properties. Along with Niacinamide and Kojic Acid, the peptides work over time to smooth skin, decreasing the delicacy of undereye dermis, thus helping to alleviate the look of dark or puffy eyes. These benefits, however, likely provide little-to-no additional skin smoothing and hydrating effects above that which is provided by the formula’s humectants and lipid-soluble fatty acids.
More often than not, peptides are used more for their marketability than for their skin-smoothing functionality. The science behind the use of peptides in anti-aging products is mostly kept under wraps as trade secrets. You can usually see through this illusion if peptides are listed near the end of an ingredient list. Be wary of products that promise youth and vitality through the magic of peptides!
To be perfectly honest (you deserve that much), the peptides in our eye cream are a supporting player in the fight against visible signs of aging. But at least the peptides are not an inconsequential addition, as they are in other products. It's not like we tell you that Acetyl Hexapeptide-8 will insert itself into your skin's DNA. No pseudo-science or wishful thinking here.