Payment & Subscriptions
How do I change my next order date or subscription delivery frequency?
Do you offer any kind of discount for military personnel or healthcare providers?
May I choose to continue my subscription with just the products that I prefer?
How do I change what's included in my subscription?
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After my trial has ended, how much do the full sets cost?
I'd love one cleanser for my shower and another for my sink - is that possible?
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How do I add promotional codes to my subscription?
Can I purchase individual products withOUT subscription?
How do I log into my account?
Why is my trial discount not applying to my order?
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Shipping & Returns
Return & Refund Policy
International
USA
How long do orders typically take to deliver once in transit?
Can I cancel an order after it processes?
Do you offer free shipping?
How long do orders typically take to process before shipping?
Products & Instructions
What fragrances do you use in your products?
Are your products ever tested on animals?
Do you use parabens, phthalates, sulphates or other controversial ingredients in your formulations?
What is Kojic Acid?
Are your products all natural?
Why do I get the same four products every time I take the diagnostic?
Do you offer an SPF option higher than 15?
What if I experience some form of irritation after using your products?
What Your Face Can Expect in the First 3 Weeks
How will I know that I received the right products for me?
I lost the instructions that came with my set - what do I do?
How do I refill my body wash bottle?
Easing into Retinol
What does natural really mean?
Skincare 101
These four products do all you need, and then some
Why we don't use jars
Caring for the skin underneath your scruff
"All-Natural" Skincare Products Explained
Hydrate Your Skin With Hyaluronic Acid
Aloe Leaf Juice
Coconut Alkanes
How to Read Ingredients
Why You Need Two Face Creams
Reduce Wrinkles on the Night Shift
Niacinamide
Activated Charcoal: Effective or Hype?
Compatible Essential Oils
Vitamins and their many forms
Vegan vs. Cruelty-Free
Shea Butter and Coconut Oil & Alkanes
Niacinamide the Anti-Aging Powerhouse
Retinol
Adjusting to a New Regimen
Products gentle enough to use everyday
Products compatible with each other's pH, and yours
Truth in Peptides
Sodium Hyaluronate
Clean vs. All-Natural
What "Anti-Aging" Really Means
Valid Claims and Over-Promises
Avoid the mix-and-match of building your own regimen
Benefits of Retinol
Specialized Discounts
Can I use the Heroes discount code more than once?
Can I share my discount code with non-eligible friends?
What happens to my personal documentation after I am verified through ID.me?
Can I combine my Heroes code with another offer, promotion, or promotional gift card?
I am a front-line worker, but I couldn’t verify through ID.me. What do I do next?
How is eligibility confirmed?
I haven’t received my code. What do I do next?
ID.me is asking for my Social Security number; do I have to provide it?
Who is eligible for a Heroes discount?
General
- All Categories
- Skincare 101
- Clean vs. All-Natural
Clean vs. All-Natural
The skincare industry is often guilty of what’s come to be known as “greenwashing,” marketing a product with a clever combination of language and graphics that implies a product is more natural or eco-friendly than it actually is. The worst offenders are often in the “clean” and “all-natural” space. But what do these terms actually mean? What’s the difference between them, and how can you tell when they’re relevant?
Truth is, neither “clean” nor “all-natural” have any real, legal meaning. There are no legal thresholds or qualifications that need to be met in order to label a product as either. Nor are there any real standards of quality or sources of ingredients required. The use of either term is self-assigned; the decision of marketers more so than of chemists. Thess labels often have no bearing on what’s contained, and are in fact often contradictory.
Most of the industry thinks of “clean” products as those formulated without chemicals or toxins; “all-natural” is formulated with only plant-derived ingredients. Both, essentially, mean the same thing: an idea that no synthetic or “harmful” ingredients were used in the formulation of this product. “Clean” is chosen by brands who are aiming for a sleeker, high-end image, while “all-natural” goes after a market who responds more to green and brown labeling than they do silver and white. The terms dictate the color-scheme of a product more so than they do the ingredients contained.
At Geologie, we don’t waste time with arbitrary labels. Instead we use ingredients that work. That means sometimes we use ingredients that “clean” or “all-natural” brands may turn their nose up at, like Dimethicone (in the Repairing Night Cream) and PEG-150 Pentaerythrityl Tetrastearate (in the Everyday Face Wash). We’re unapologetic about ingredient choices that make us contrairain to the clean trend. We just care about creating safe, effective everyday products.