Why is my trial discount not applying to my order?

Most trial discounts and offers only apply to your first 30-day subscription trial order with us, so if you're attempting to place a second or third trial order, that may be the issue. Free trial/only-pay-shipping discount codes are limited to one use per customer, email or household and apply to only one subscription trial order.

Please note that multiple discounts are typically not compoundable either, unless a product is already discounted site-wide.

If you're running into any other discount application issues, hit up our support team via the live chat function at the bottom of your screen and we're happy to look into it and get you taken care of.

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