Payment & Subscriptions
How do I change my next order date or subscription delivery frequency?
Do you offer any kind of discount for military personnel or healthcare providers?
May I choose to continue my subscription with just the products that I prefer?
How do I change what's included in my subscription?
When do you make it clear that I'm subscribed?
After my trial has ended, how much do the full sets cost?
I'd love one cleanser for my shower and another for my sink - is that possible?
How can I re-activate my subscription?
How do I add promotional codes to my subscription?
Can I purchase individual products withOUT subscription?
How do I log into my account?
Why is my trial discount not applying to my order?
How do I update my shipping and/or billing information before my next order?
How do I apply store credit to my next order?
How do I cancel my subscription?
Shipping & Returns
Return & Refund Policy
International
USA
How long do orders typically take to deliver once in transit?
Onward Shipping Protection
Can I cancel an order after it processes?
Do you offer free shipping?
How long do orders typically take to process before shipping?
Products & Instructions
What fragrances do you use in your products?
Are your products ever tested on animals?
Do you use parabens, phthalates, sulphates or other controversial ingredients in your formulations?
What is Kojic Acid?
Are your products all natural?
Why do I get the same four products every time I take the diagnostic?
Do you offer an SPF option higher than 15?
What if I experience some form of irritation after using your products?
What Your Face Can Expect in the First 3 Weeks
How will I know that I received the right products for me?
I lost the instructions that came with my set - what do I do?
How do I refill my body wash bottle?
Easing into Retinol
What does natural really mean?
Skincare 101
These four products do all you need, and then some
Why we don't use jars
Caring for the skin underneath your scruff
"All-Natural" Skincare Products Explained
Hydrate Your Skin With Hyaluronic Acid
Aloe Leaf Juice
Coconut Alkanes
How to Read Ingredients
Why You Need Two Face Creams
Reduce Wrinkles on the Night Shift
Niacinamide
Activated Charcoal: Effective or Hype?
Compatible Essential Oils
Vitamins and their many forms
Vegan vs. Cruelty-Free
Shea Butter and Coconut Oil & Alkanes
Niacinamide the Anti-Aging Powerhouse
Retinol
Adjusting to a New Regimen
Products gentle enough to use everyday
Products compatible with each other's pH, and yours
Truth in Peptides
Sodium Hyaluronate
Clean vs. All-Natural
What "Anti-Aging" Really Means
Valid Claims and Over-Promises
Avoid the mix-and-match of building your own regimen
Benefits of Retinol
Specialized Discounts
Can I use the Heroes discount code more than once?
Can I share my discount code with non-eligible friends?
What happens to my personal documentation after I am verified through ID.me?
Can I combine my Heroes code with another offer, promotion, or promotional gift card?
I am a front-line worker, but I couldn’t verify through ID.me. What do I do next?
How is eligibility confirmed?
I haven’t received my code. What do I do next?
ID.me is asking for my Social Security number; do I have to provide it?
Who is eligible for a Heroes discount?
General
- All Categories
- Payment & Subscriptions
- How do I log into my account?
How do I log into my account?
Updated by Andy
Logging into your account with us is now easier than ever before, with no clunky passwords to remember or special character quotas to meet. Accounts for all new members are created automatically upon purchase. All you'll need to do is follow the steps below to get logged in.
- Click the My Account option from our burger menu to get redirected to the account login page.
- Then, you'll input your account email address (the address you provided during our diagnostic and/or checkout) and click the black "Get login code" button directly beneath it.
- You'll be sent an email (and SMS message if you opted in to those communications) with a four-digit access code that you'll need to input on that same webpage. Be sure to double check your spam folder if you don't receive this email within a few seconds.
- Once logged in, click Manage your membership to access your subscriptions and other relevant account information.