International Returns & Refunds
We do accept international returns for refund on 90-day subscription and one-time purchase orders within the first 14 days of package delivery. The products must be unused, the package preferably unopened and a record of the return must be logged in Loop, our no-hassle self service returns platform🔗. While we aren’t able to generate international return labels at this time, you will be provided with our return shipping address upon completion of the return process to handle your own shipping. Customers are responsible for covering their own return shipping costs, and we ask that return tracking information also be provided to our support team when necessary so that we can fully confirm a return’s receipt before a refund is issued. Our returns processing team will then handle refund processing once a return is confirmed received in good condition. Original shipping costs are non-refundable.
Don't hesitate to send an email to firstname.lastname@example.org or chat with us using the yellow icon at the bottom right of your screen with any additional questions.