How do I cancel my subscription?

Andy Updated by Andy

We get it. Subscriptions aren't for everyone, and we want to make sure you're only receiving what you want, when you want it.

But before you go, if you're not seeing results just yet from your trial or already have too many unused night creams cluttering up your counter, consider reaching out to our support team to see how we can help. We're incredibly flexible and happy to work with you to dial in your regimen moving forward or extend your delivery schedule so that you're not building up too much of a Geologie stockpile. You can leave us a note via contact form (the black icon at the bottom of your screen) or reach out to us by email at help@geologie.com so our team can lend a hand.

Please keep in mind that heavy trial discounts are a special offer designed for customers willing to try our products for at least 14 days. After the minimum 14-day trial period is over, customers can cancel anytime free of charge. If customers wish to cancel either before their sample set arrives or before the 14-day minimum trial period, they can do so by agreeing to pay the full price for their sample set.

How to Cancel

  1. First, log into your Geologie account. If you haven't done this before, check out our walkthrough here.
  2. Click the Manage your membership header to view your active subscriptions.
  3. Click the Manage subscriptions header.

  1. Select which subscription you'd like to cancel.
  1. Click on the Cancel subscription prompt.
  1. Select your cancellation reason and then click Next.
  1. Click the Confirm cancellation prompt on the next screen and leave us a note if there's something we could do to improve your subscriber experience. Keep an eye out for a separate cancellation confirmation email afterwards, too.

If you need any additional support, don't hesitate to reach out to us via contact form or email at help@geologie.com.

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