Payment & Subscriptions
How do I change my next order date or subscription delivery frequency?
Do you offer any kind of discount for military personnel or healthcare providers?
May I choose to continue my subscription with just the products that I prefer?
How do I change what's included in my subscription?
When do you make it clear that I'm subscribed?
After my trial has ended, how much do the full sets cost?
I'd love one cleanser for my shower and another for my sink - is that possible?
How do I add promotional codes to my subscription?
Can I purchase individual products withOUT subscription?
How do I log into my account?
Why is my trial discount not applying to my order?
How do I update my shipping and/or billing information before my next order?
How do I apply store credit to my next order?
What is Try Before You Buy?
How do I cancel my subscription?
Shipping & Returns
Return & Refund Policy
How long do orders typically take to deliver once in transit?
Can I cancel an order after it processes?
Do you offer free shipping?
How long do orders typically take to process before shipping?
Products & Instructions
What fragrances do you use in your products?
Are your products ever tested on animals?
Do you use parabens, phthalates, sulphates or other controversial ingredients in your formulations?
What is Kojic Acid?
Are your products all natural?
Why do I get the same four products every time I take the diagnostic?
Do you offer an SPF option higher than 15?
What if I experience some form of irritation after using your products?
What Your Face Can Expect in the First 3 Weeks
How will I know that I received the right products for me?
I lost the instructions that came with my set - what do I do?
How do I refill my body wash bottle?
Easing into Retinol
These four products do all you need, and then some
Why we don't use jars
Caring for the skin underneath your scruff
"All-Natural" Skincare Products Explained
Hydrate Your Skin With Hyaluronic Acid
Aloe Leaf Juice
How to Read Ingredients
Why You Need Two Face Creams
Reduce Wrinkles on the Night Shift
Activated Charcoal: Effective or Hype?
Compatible Essential Oils
Vitamins and their many forms
Vegan vs. Cruelty-Free
Shea Butter and Coconut Oil & Alkanes
Niacinamide the Anti-Aging Powerhouse
Adjusting to a New Regimen
Products gentle enough to use everyday
Products compatible with each other's pH, and yours
Truth in Peptides
Clean vs. All-Natural
What "Anti-Aging" Really Means
Valid Claims and Over-Promises
Avoid the mix-and-match of building your own regimen
Benefits of Retinol
Can I use the Heroes discount code more than once?
Can I share my discount code with non-eligible friends?
What happens to my personal documentation after I am verified through ID.me?
Can I combine my Heroes code with another offer, promotion, or promotional gift card?
I am a front-line worker, but I couldn’t verify through ID.me. What do I do next?
How is eligibility confirmed?
I haven’t received my code. What do I do next?
ID.me is asking for my Social Security number; do I have to provide it?
Who is eligible for a Heroes discount?
Updated by Andy
We get it. Subscriptions aren't for everyone, and we want to make sure you're only receiving what you want, when you want it.
But before you go, if you're not seeing results just yet from your trial or already have too many unused night creams cluttering up your counter, consider reaching out to our support team to see how we can help. We're incredibly flexible and happy to work with you to dial in your regimen moving forward or extend your delivery schedule so that you're not building up too much of a Geologie stockpile. You can leave us a note via contact form (the yellow icon at the bottom of your screen) or reach out to us by email at email@example.com so our team can lend a hand.
Please keep in mind that heavy trial discounts are a special offer designed for customers willing to try our products for at least 21 days. After the minimum 21-day trial period is over, customers can cancel anytime free of charge. If customers wish to cancel either before their sample set arrives or before the 21-day minimum trial period, they can do so by agreeing to pay the full price for their sample set.
How to Cancel
- First, log into your Geologie account. If you haven't done this before, check out our walkthrough here.
- Click the Manage your membership header to view your active subscriptions.
- Scroll down to your Active Subscriptions and select which one you'd like to edit.
- Scroll down and click on the Cancel Subscription prompt.
- We'll then ask your reason for cancellation to better improve our service. Be sure to click the CONTINUE TO CANCEL button once you've selected an applicable cancellation reason.
- Click the red CONFIRM CANCEL button on the next screen if our team can't help you stay consistent with your regimen, and keep an eye out for a separate cancellation confirmation email.
If you need any additional support, don't hesitate to reach out to us via live chat or email at firstname.lastname@example.org.