How do I cancel my subscription?

We get it. Subscriptions aren't for everyone, and we want to make sure you're only receiving what you want, when you want it.

But before you go, if you're not seeing results just yet from your trial or already have too many unused night creams cluttering up your counter, consider reaching out to our support team to see how we can help. We're incredibly flexible and happy to work with you to dial in your regimen moving forward or extend your delivery schedule so that you're not building up too much of a Geologie stockpile. You can contact us via chat (the yellow icon at the bottom of your screen) or reach out to us by email at help@geologie.com so our team can lend a hand.

How to Cancel

  1. First, log into your Geologie account. If you haven't done this before, check out our walkthrough here.
  2. Click the Cancel button on your subscriptions page.
  3. Click the red Continue button to confirm which subscription you're attempting to cancel. You can also Skip your next order at this point or manually update your next order date if you'd just like to pause for a while.
  4. We'll then ask your reason for cancellation to better improve our service. Be sure to click the red Continue button once you've selected an applicable cancellation reason.
  5. Click the red Cancel subscription button on the next screen if our team can't help you stay consistent with your regimen, and keep an eye out for a separate cancellation confirmation email.

If you need any additional support, don't hesitate to reach out to us via live chat or email at help@geologie.com.


How did we do?


Powered by HelpDocs (opens in a new tab)