How do I cancel my subscription?

We get it. Subscriptions aren't for everyone, and we want to make sure you're only receiving what you want, when you want it.

But before you go, if you're not seeing results just yet from your trial or already have too many unused night creams cluttering up your counter, consider reaching out to our support team to see how we can help. We're incredibly flexible and happy to work with you to dial in your regimen moving forward or extend your delivery schedule so that you're not building up too much of a Geologie stockpile. You can contact us via chat (the yellow icon at the bottom of your screen) or reach out to us by email at help@geologie.com so our team can lend a hand.

How to Cancel

  1. Sign Up or Sign In
    1. You'll need to either activate your account with us, or
    2. Sign into your account if it's already been activated
  2. Head to your Account page to make any changes you might need
  3. At the top of your Account page, click the Make Changes prompt under "Your Active Subscriptions"
  4. You'll be provided a list of subscription update prompts. Click Cancel Subscription underneath the yellow UPDATE button. If you plan on re-activating in the future, we encourage you to delay your next order by selecting the Change Next Order Date prompt instead. If you cancel your subscription, you may lose your discounted pricing.
  5. We'll then ask you a series of questions regarding your reason for cancellation to better improve our service. Please answer all questions and note that your subscription is not cancelled until you click Confirm Cancel and you receive the message below:

If you need any additional support, don't hesitate to reach out to us via live chat or email at help@geologie.com.


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