Payment & Subscriptions
How do I change my next order date or subscription delivery frequency?
Do you offer any kind of discount for military personnel or healthcare providers?
May I choose to continue my subscription with just the products that I prefer?
How do I change what's included in my subscription?
When do you make it clear that I'm subscribed?
After my trial has ended, how much do the full sets cost?
I'd love one cleanser for my shower and another for my sink - is that possible?
How do I add promotional codes to my subscription?
Can I purchase individual products withOUT subscription?
How do I log into my account?
Why is my trial discount not applying to my order?
How do I update my shipping and/or billing information before my next order?
How do I apply store credit to my next order?
What is Try Before You Buy?
How do I cancel my subscription?
Shipping & Returns
Return & Refund Policy
How long do orders typically take to deliver once in transit?
Can I cancel an order after it processes?
Do you offer free shipping?
How long do orders typically take to process before shipping?
Products & Instructions
What fragrances do you use in your products?
Are your products ever tested on animals?
Do you use parabens, phthalates, sulphates or other controversial ingredients in your formulations?
What is Kojic Acid?
Are your products all natural?
Why do I get the same four products every time I take the diagnostic?
Do you offer an SPF option higher than 15?
What if I experience some form of irritation after using your products?
What Your Face Can Expect in the First 3 Weeks
How will I know that I received the right products for me?
I lost the instructions that came with my set - what do I do?
How do I refill my body wash bottle?
Easing into Retinol
These four products do all you need, and then some
Why we don't use jars
Caring for the skin underneath your scruff
"All-Natural" Skincare Products Explained
Hydrate Your Skin With Hyaluronic Acid
Aloe Leaf Juice
How to Read Ingredients
Why You Need Two Face Creams
Reduce Wrinkles on the Night Shift
Activated Charcoal: Effective or Hype?
Compatible Essential Oils
Vitamins and their many forms
Vegan vs. Cruelty-Free
Shea Butter and Coconut Oil & Alkanes
Niacinamide the Anti-Aging Powerhouse
Adjusting to a New Regimen
Products gentle enough to use everyday
Products compatible with each other's pH, and yours
Truth in Peptides
Clean vs. All-Natural
What "Anti-Aging" Really Means
Valid Claims and Over-Promises
Avoid the mix-and-match of building your own regimen
Benefits of Retinol
Can I use the Heroes discount code more than once?
Can I share my discount code with non-eligible friends?
What happens to my personal documentation after I am verified through ID.me?
Can I combine my Heroes code with another offer, promotion, or promotional gift card?
I am a front-line worker, but I couldn’t verify through ID.me. What do I do next?
How is eligibility confirmed?
I haven’t received my code. What do I do next?
ID.me is asking for my Social Security number; do I have to provide it?
Who is eligible for a Heroes discount?
Return & Refund Policy
We uphold the highest quality and safety requirements for all of our products and customers and therefore cannot accept returns or offer refunds on any products after they have left our warehouse. If you're having any issue with any product, let us know at firstname.lastname@example.org.
Damages, Defects, Incorrect Products or Order Not Received
If for any reason you receive defective, damaged or incorrect products in your order with us, or your order is not received despite delivery confirmation, give us a shout at email@example.com so we can get you taken care of. We ask that you please provide a photo of the products you received for confirmation and reach out to us as soon as possible so our team can ensure the issue is resolved. We cannot guarantee remediation if an issue isn't brought to our attention within 7 to 10 days of posted order delivery.
All apparel offered by Geologie is fully customized print. For that reason, we only offer a return/refund for items flawed materially. If your order is defective, all you need to do is provide us with clear photos showing the product defect with your order number. Please send the required documents above via email to firstname.lastname@example.org.
If you are enrolled in an active subscription and do not want to be charged for your next regularly scheduled order, you must cancel your subscription before its scheduled renewal date. Canceling your subscription after a renewal order has begun processing does not automatically cancel the shipment of the renewal order.
Order Shipment Cancellation
To keep our commitment to fast & reliable shipping, our fulfillment team is staffed to ship all orders on the same day. Given this commitment and the volume of orders processed daily, we cannot process shipment cancellations once an order has started the fulfillment process. If you want to make a change to your personalized regimen, please do so from your account page at least 2 days before an order, or reach out to our support team within that same timeframe and we'd be happy to help.