Shipping & Returns
Return & Refund Policy
International
USA
How long do orders typically take to deliver once in transit?
Once shipped, domestic orders usually deliver within 2-7 business days. Please keep in mind that business days do not include observed holidays. U.S.-based orders should be placed by Wednesday, Decem…
Onward Shipping Protection
What is Onward? Onward Shipping Protection provides carbon neutral shipping protection against lost, stolen and damaged packages. When you add Onward to your order, you will be fully protected in the…
Can I cancel an order after it processes?
Once an order has been processed we unfortunately cannot cancel the order. You may ask, "why?" Logistics are a bit complicated and we don't have visibility and control over every step of the process.…
How long do orders typically take to process before shipping?
Personalized full-size regimen orders always ship the same day of processing to ensure our members are able to stay as consistent as possible with their routines, while new trial orders and individua…
