Payment & Subscriptions
How do I change my next order date or subscription delivery frequency?
First, log into your Geologie account. If you haven't done this before, check out our walkthrough here. C lick the Manage your membership header to view your active subscriptions. Click on the Resche…
Do you offer any kind of discount for military personnel or healthcare providers?
Yes, we offer a 30% off lifetime discount for all verified U.S. Military, First Responders, and Healthcare workers. We utilize the ID.me verification system to confirm applicable credentials. Once ve…
May I choose to continue my subscription with just the products that I prefer?
Yep, certainly. You're always in control of what you're receiving and can adjust the combination of products that are right for you at any time from your Account page. Check out our separate FAQ walk…
How do I change what's included in my subscription?
First, log into your Geologie account. If you haven't done this before, check out our walkthrough here. C lick the Manage your membership header to view your active subscriptions. Click on the Manage…
When do you make it clear that I'm subscribed?
Subscriptions are about convenience and we only want you to get what you want, when you want it. So before and during your trial here are the moments where we make subscription clear: 1. In our diagn…
After my trial has ended, how much do the full sets cost?
A complete listing of the full set prices are below. Our no-hassle subscriptions are easy to manage and you can pause, cancel or skip an order anytime prior to processing. Complete Set: $144 -- Inclu…
I'd love one cleanser for my shower and another for my sink - is that possible?
Yep! It’s the convenience you can expect for our customers at Geologie. So all of our trial sets and most of our full-size sets come with two cleansers: one for the shower and another for the sink, f…
How can I re-activate my subscription?
Looking to pick your regimen back up after some time away? Even better, have a discount code to apply to your first order back with us? Here's how to reactivate and get back into the swing of things.…
How do I add promotional codes to my subscription?
First, log into your Geologie account. If you haven't done this before, check out our walkthrough here. Click the Manage your membership header to view your active subscriptions. Click on the Add dis…
Can I purchase individual products withOUT subscription?
Yes! Just login to your account and click "Shop My Products" to buy individual full-sized bottles or travel sets. The prices for each product in your regimen are as follows: Everyday Face Wash (2 Bot…
How do I log into my account?
Logging into your account with us is now easier than ever before, with no clunky passwords to remember or special character quotas to meet. Accounts for all new members are created automatically upon…
Why is my trial discount not applying to my order?
Most trial discounts and offers only apply to your first 28-day subscription trial order with us, so if you're attempting to place a second or third trial order, that may be the issue. Free trial/onl…
How do I update my shipping and/or billing information before my next order?
Prepping a move or getting a new card and want to make sure there aren't any issues processing your next subscription order with us? We've got you. Follow the steps below to ensure all your account i…
How do I apply store credit to my next order?
Have some store credit available from a recent email offer or rewards tier and need to put it towards a new order? We've got you. Here's a video walkthrough on how to apply that...
How do I cancel my subscription?
We get it. Subscriptions aren't for everyone, and we want to make sure you're only receiving what you want, when you want it. But before you go, if you're not seeing results just yet from your trial…
