👋 Hey! How can we help?

How do I change my next order date or subscription delivery frequency?

Do you offer any kind of discount for military personnel or healthcare providers?

May I choose to continue my subscription with just the products that I prefer?

How do I change what's included in my subscription?

When do you make it clear that I'm subscribed?

After my trial has ended, how much do the full sets cost?

I'd love one cleanser for my shower and another for my sink - is that possible?

How can I re-activate my subscription?

How do I add promotional codes to my subscription?

Can I purchase individual products withOUT subscription?

How do I log into my account?

Why is my trial discount not applying to my order?

How do I update my shipping and/or billing information before my next order?

How do I apply store credit to my next order?

How do I cancel my subscription?

How long do orders typically take to deliver once in transit?

Onward Shipping Protection

Can I cancel an order after it processes?

Do you offer free shipping?

How long do orders typically take to process before shipping?

What fragrances do you use in your products?

Are your products ever tested on animals?

Do you use parabens, phthalates, sulphates or other controversial ingredients in your formulations?

What is Kojic Acid?

Are your products all natural?

Why do I get the same four products every time I take the diagnostic?

Do you offer an SPF option higher than 15?

What if I experience some form of irritation after using your products?

What Your Face Can Expect in the First 3 Weeks

How will I know that I received the right products for me?

I lost the instructions that came with my set - what do I do?

How do I refill my body wash bottle?

Easing into Retinol

What does natural really mean?

These four products do all you need, and then some

Why we don't use jars

Caring for the skin underneath your scruff

"All-Natural" Skincare Products Explained

Hydrate Your Skin With Hyaluronic Acid

Aloe Leaf Juice

Coconut Alkanes

How to Read Ingredients

Why You Need Two Face Creams

Reduce Wrinkles on the Night Shift

Niacinamide

Activated Charcoal: Effective or Hype?

Compatible Essential Oils

Vitamins and their many forms

Vegan vs. Cruelty-Free

Shea Butter and Coconut Oil & Alkanes

Niacinamide the Anti-Aging Powerhouse

Retinol

Adjusting to a New Regimen

Products gentle enough to use everyday

Products compatible with each other's pH, and yours

Truth in Peptides

Sodium Hyaluronate

Clean vs. All-Natural

What "Anti-Aging" Really Means

Valid Claims and Over-Promises

Avoid the mix-and-match of building your own regimen

Benefits of Retinol

Can I use the Heroes discount code more than once?

Can I share my discount code with non-eligible friends?

What happens to my personal documentation after I am verified through ID.me?

Can I combine my Heroes code with another offer, promotion, or promotional gift card?

I am a front-line worker, but I couldn’t verify through ID.me. What do I do next?

How is eligibility confirmed?

I haven’t received my code. What do I do next?

ID.me is asking for my Social Security number; do I have to provide it?

Who is eligible for a Heroes discount?

Friendly Fraud & Charge Disputes

I already have a skincare regimen. Is Geologie for me?

I'm really not too familiar with skincare. Is Geologie for me?